When supervisors are promoted for their technical skills but never taught to lead, teams feel it. Direction gets unclear, conflict gets avoided, and good people start looking for the door.

Tennessee MEP's Supervisor and Leadership Development program gives your frontline leaders the practical skills to coach their teams, hold accountability, and keep production steady. It pairs a proven curriculum with mentorship and real workplace practice so the learning shows up on the floor, not just in the classroom.

Supporting Change

Learn To

• Understand and facilitate the three phases of change
• Develop strategies for effectively communicating and supporting change
• Build team member buy-in to change

Resolving Conflicts

Learn To

• Recognize conflicts before they become problems
• Identify the source of team member conflicts
• Use effective communication to resolve conflict

Providing Performance Feedback

Learn To

• Develop a collaborative feedback process
• Get team members' buy-in
• Implement a systematic approach to performance improvement

Managing Complaints

Learn To

• Empathetically listen to team members' complaints
• Find the root cause of an issue
• Effectively resolve workplace problems

Improving Work Habits

Learn To

• Distinguish between performance and work habits
• Recognize poor work habits
• Effectively coach to improve work habits

Essential Skills of Leadership

Learn To

• Manage your team while enhancing team members' self-esteem
• Solve problems by focusing on team members' behavior
• Encourage team member participation

Essential Skills of Communicating

Learn To

• Communicate clearly and concisely
• Understand and manage your nonverbal communication
• Communicate effectively through listening

Effective Discipline

Learn To

• Encourage self-discipline
• Deliver disciplinary actions to team members
• Use discipline as a positive growth experience

Developing Performance Goals & Standards

Learn To

• Define goals, objectives, and performance standards
• Identify and set performance standards
• Involve team members in creating individual performance standards

Delegating

Learn To

• Delegate for optimal time management, job satisfaction, and productivity
• Develop processes that ensure the involvement and success of your team members

Communicating Up

Learn To

• Plan for effective communication with supervisors
• Build consensus around goals, objectives, and action plans
• Recap communications for clarity and consistency

Coaching Job Skills

Learn To

• Identify team member difficulties that hinder team success
• Build improvement plans by observing team member performance
• Effectively coach job skills